Contacting Manifest Account Management

See the article here for detailed info on contacting your account manager!

Common CX Inquiries - FAQs

Over time, we’ve identified that some of the most common tickets we receive from you as our merchants ultimately relate back to inquiries from your customers to you.

The objective of this guide is a "quick reference" to provide you and your CX team quick reference points and paths to taking action based on five common inquiries:

• Order Management - Reference

  • SLAs & Turnaround Times

  • Order Page Terms & Statuses

  • What Happens When I Edit an Order in My Shopify?

  • What Happens When I Edit an Order in My BigCommerce?

• Order Management - How-To Guides

  • How to Manage Order Holds

  • How to Edit the Shipping Method on an Order

  • How to Edit a Shipping Address on an Order

  • How to Add an Item to an Order

  • How to Remove an Item from an Order

  • How to Cancel an Order

• End Customer Experience - Post-Fulfillment

  • How to Track an Order

  • Carrier Shipping Claims & How to Submit a Claim

  • Mis-Shipments & Chargebacks: How to Report and What to Expect

  • How to Generate a Return

  • Returns Processing- Two Boxes