How to Request Expedited Processing

Manifest understands that there are special circumstances that require expedited fulfillment processing for orders. Manifest's Merchant Experience (MX) department has a dedicated team for what we call Merchant Ops. This team's sole focus is on "exception handling" one-off requests for exactly this type of work: expediting processing and priority when a circumstance demands it.

While we can't guarantee we'll be able to meet the specific details of all requests, we have ample labor coverage on the Merchant Ops team to accommodate as many of these special requests as possible!

If you need to expedite an order for a VIP customer, influencer, ambassador, event, or any other reason, read on!

Step 1: Check if the nature of your expedite request is adequately covered by other protocols:

• If you need to simply ensure delivery by a certain date, our How to Deliver an Order by a Specific Date article explicitly covers this

• If you need to facilitate a pick-up at our warehouse, our How to Place a Pickup Order explicitly covers this

If either of these other processes satisfy the nature of your request, there's no need to proceed with the below steps.

Step 2: Check Manifest's standard SLAs

View our standard SLAs here.

If standard processing times will adequately satisfy your timeline, there's no need to proceed to Step 3 and request expedited processing.

Step 3: Request expedited processing

Simply contact our account management team with all of the details of your request, including:

• Order ID

• Context/reason why it must be expedited

• A "fulfill by" date

Our account managers will work with our Merchant Ops team to accommodate the request to the best of our ability and correspond with you directly on the ticket thread created.