Inbound Receiving Information

Receiving Address

912 Flustern Rd*
Building 2
San Marcos, TX 78666

*NOTE( 7/16/26): The City of San Marcos has recently changed our building's address to the below but we are awaiting geolocation map updates and address validation from the USPS. At this time, please continue to route all deliveries to our old address (912 Flustern Rd) . Our new address is below. We will send email communications when all inbound should be updated to send to the new address instead.

1275 Celebration Way
Building 2
San Marcos, TX 78666

Receiving Contact Information

If needed, please feel free to provide your freight forwarder the below information to schedule or for directions!

• 737-262-0709

• support@manifest.eco

Receiving Hours

• 8:00 am to 12:00 pm CT

• 1:00 pm to 4:00 pm CT

Monday through Friday (does not include observed holidays)

*IMPORTANT NOTE: for deliveries of floor-loaded containers made during the months of May through September, deliveries must arrive before 10:00 am that business day to protect our staff from extreme heat conditions. 

Inbound Receiving Policies

Delivery Appointments

Appointments are required for ALL inbound POs (parcel or freight).

• To schedule a delivery appointment, please schedule an appointment through our scheduler, OpenDock here.

• Here is video guidance on how to set up your account and book an appointment within OpenDock!

One Purchase Order (PO) Per Physical Delivery

Each PO created should correspond to a single physical delivery. If multiple containers will be arriving on different schedules, each distinct delivery must have an individual PO created against it.

Barcodes Required on All Products

We require barcodes on all products and cannot process Inbound POs nor fulfill outbound orders until every unit has a scannable barcode.

If units arrive with no barcode, we will barcode your units at the rate listed on your rate card which will also add additional processing time to inbound receiving.

See more information here on Barcoding Your Products.

Required Product-Level Data and First Article Inspection (FAI)

Prior to shipping outbound orders, all individual SKUs must have required information logged in ShipHero. Products that do not have this information pre-entered in ShipHero at time of inventory receipt will undergo a First Article Inspection (FAI) process, subject to the fee stated on your rate card for each SKU that requires FAI.

How to avoid FAI fees

You can bypass FAI entirely by providing complete product data to Manifest's account managers before your new products arrive at the warehouse. Send a CSV to your account manager with the following fields for each SKU:

• SKU (the product identifier used in your store and ShipHero)

• Weight and the unit of measure (unit weight of a single sellable unit)

• Dimensions (length × width × height of a single sellable unit)

• Country of origin as a two-digit country code

• Six-digit HTS (Harmonized tariff) code

Pallet Size Maximum Thresholds

Pallets must not exceed:

• 48" (121.9 cm) in length

• 40" (101.6 cm) in width

• 63" (160 cm) in height

Any pallets in excess of any of these dimensions will be down-stacked and re-stacked at your expense per your rate card.

Manifest's Quantity Verification Process

Manifest verifies stated quantity details at the carton (parcel) or pallet (freight) level against provided PO. Illustratively: if a pallet's paperwork states 40 cases at 100 units each of an individual SKU, we will verify that there are 40 cases on that pallet and assume that total count (40 cases x 100 units = 4,000 units total) is correct.

Further investigation or handling of inbound POs, including First Article Inspection (FAI), counting or quality-auditing unit-by-unit, will result in additional charges and additional turnaround time. 

• If Manifest discovers that counts are incorrect and we proceed to count or quality-audit on a per-unit basis, we will charge you at the hourly rate noted on your rate card. 

• If you suspect there could be issues and need to request further handling, please contact your account manager.

Lot and Expiration Date Control

If you require lot and/or expiration date tracking for any of your products, they need to appear clearly on the outside on the outside of each carton.

Inbound Receiving Compliance

Compliant POs

• Compliant Parcel and palletized LTL and FTL POs will be received at $45 per PO.

• Compliant Floor-Loaded Containers will be received at the rate per your rate card.

Non-Complaint POs

Non-compliant POs are:

• Subject to additional SLA/turnaround time

• Subject to additional fees

Non-Compliance Fee Schedule - Summary

• *Inbound arrivals without a digital PO created in the system prior to arrival:

  • Will not begin processing until a digital PO is created with the PO ID communicated in writing to Manifest account management

  • Will automatically move to Manifest’s Unidentified Receiving Order (URO) process and be subject to non-compliance charges

• **Pack-Out and/or Labeling non-compliance types are subject to hourly labor charges if inventory can be readily and accurately identified by Manifest’s team. Otherwise, these inbound arrivals will move to Manifest’s Unidentified Receiving Order (URO) process and will also be subject to non-compliance charges

Please read on below for more details on non-compliance types and fees.

Parcel PO Compliance and Non-Compliance Fees

To be considered compliant POs and held to normal SLAs as here, all of the following conditions must be met: 

Freight PO Compliance and Non-Compliance Fees (LTL, FTL, or Floor-Loaded Containers)

*NOTE: if you are sending a freight PO with exclusively single SKU pallets, you can substitute the word “pallet” for “box” during the PO creation process. 

For example, if you are sending a PO for 10 pallets of SKU A where each of the 10 pallets has 100 master cartons, rather than creating the PO to reflect 1,000 boxes, you can create 10 “boxes” to represent the pallets being sent. 

This does NOT apply to a PO with any mixed SKUs within pallets and/or cartons.

To be considered compliant POs and held to normal SLAs as here, all of the following conditions must be met:

Creating POs

POs can be created in one of two ways within Manifest’s WMS:

1. Directly through the user interface (UI) here

2. Via a bulk Excel upload