How to Contact Manifest Account Management

Last updated: July 15, 2026

With Manifest's recent change to the Pylon B2B Support ecosystem, there are now more ways than ever to contact Manifest's account management team quickly and easily!

Via the Chat Widget

The Manifest Chat Widget is a support Swiss Army Knife and includes:

  • AI chatbot which can help answer quick questions in real-time, without needing to submit a ticket

  • A gateway to our knowledge base for more in-depth how-to instructions, policy information, etc.

  • A direct, one-click path to filing a Carrier Shipping Claim or Reporting a Mis-Shipment

  • A clean way to create a ticket correspondence with your account manager

  • A way to check in on active tickets with our team that can be less noisy and easier to manage than an email inbox!

    Screenshot 2026-07-15 at 3.02.56 PM.png

To utilize the Manifest Chat Widget:

  1. Open our knowledge base at the link here

  2. In the bottom right, open the purple and white chat widget icon

    Screenshot 2026-07-15 at 3.00.16 PM.png

  3. Navigate to whichever you need from here!

    1. AI chatbot/knowledge base - Check the knowledge base:

      Screenshot 2026-07-15 at 2.56.01 PM.png

    2. File claim or report mis-shipment - Submit a ticket:

      Screenshot 2026-07-15 at 2.57.51 PM.png

    3. Create a ticket for your account manager - Create a ticket!:

      Screenshot 2026-07-15 at 2.59.25 PM.png

Via Email

You can continue to create tickets with our account managers by sending a direct email to any of the below addresses:

IMPORTANT: all tickets submitted to any of these email addresses route to your account manager if you're sending from your brand's domain or an existing email in our system!

Via Form Submission (Shipping Carrier Claims and Mis-Shipment Reports ONLY)

To submit via one of our forms, simply click the applicable link below:

Your submission will create a ticket thread that is communicated on between our team and you!

Via Slack

Manifest now has the ability to provide support to our brands via a native Pylon integration with Slack!

IMPORTANT: you, as the brand, are able to "ping" Manifest from Slack on your end. These messages come through as tickets within our Pylon ecosystem and are responded to from within Pylon. Any updates to that ticket are then posted back as a Slack reply to you in your Slack channel! To be clear: we are not actively communicating with brands within Slack ourselves, but instead through Pylon.

If you're interested in connecting via Slack <> Pylon, contact your account manager for setup!

Via WhatsApp

Manifest now has the ability to provide support to our brands via a native Pylon integration with WhatsApp!

IMPORTANT: as with Slack, you, as the brand, are able to "ping" Manifest from WhatsApp on your end. These messages come through as tickets within our Pylon ecosystem and are responded to from within Pylon. Any updates to that ticket are then posted back as a WhatsApp reply to you! To be clear: we are not actively communicating with brands within WhatsApp ourselves, but instead through Pylon.

If you're interested in connecting via Slack <> WhatsApp, contact your account manager for setup!