Important Notes

• SLA for these orders is 3 business days
• Orders can either be created manually within ShipHero or created in Shopify and imported into ShipHero automatically. See the guide here for more information on creating orders.

*If you are creating orders in your store for import to ShipHero and need to upload attachments to ensure compliance, our recommendation is to put the order in a Hold until all attachments are uploaded and the order satisfies all of the requirements below. You can set a hold manually or contact your account manager to set up automation rule-based hold logic (e.g. if Shopify tag contains hold, then place order in a Fraud hold).

Standard B2B Orders

It’s easiest to think of this as something we can pick and pack just like a D2C order except that it meets one or more of the below conditions:

• Has 30+ total units
• Is shipping via a prepaid label (or BOL)
• Is shipping to commercial address
• Has document attachments

Examples 

• 40 unit order going to a customer at a residential address
• Faire order shipping to a commercial address
• Grove order requiring a PO to be included with the physical boxe(s)

Requirements

1. Order creation must trigger Manifest automation rule to drive the appropriate Vendor Compliance workflow process on the warehouse floor (see here for more information); in summary:
   1. Manually created orders in ShipHero must follow a naming convention to trigger these rules
   2. Shopify-created and imported orders must follow a tagging convention to trigger these rules
2. All units in the order must be available to ship
3. Any documents that need to be included or affixed must be added as attachments to the order in ShipHero